Careers

Interested in joining the OSJ team? We are looking to fill the following positions:

Reports to: Director of Patron Experience

Type: Hourly, Non-Exempt

Schedule: Approximately 32 Hours per week which may include evenings and weekends as required.

Position Responsibilities:

The Patron Services Manager is responsible for ensuring that a world-class customer service experience is provided to the patrons, subscribers, donors, and guests of Opera San José. This position oversees day-to-day Patron Services operations, including: supervision, training, and support of box office staff and volunteers, preparation of daily deposits & sales reports, patron support (including inbound and outbound phone and email correspondence), operational support for special events and other development initiatives (both virtual & in-person), operational support for patron outreach and communications, and implementation of Patron Services and ticketing policies as determined by the Director of Patron Experience. In addition, this position is tasked with daily administration of OSJ’s ticketing system (PatronManager), involving database maintenance, product building, and troubleshooting system issues as needed. Other duties related to patron experience assigned as needed.

Requirements for consideration

  • 2+ years of supervisory experience
  • Experience working with a ticketing system and/or a CRM database (PatronManager, preferred)
  • Customer service experience
  • Excellent communication skills

Preferred Experience

  • Has worked in the Performing Arts Industry
  • Has experience managing a team
  • Has experience working interdepartmentally
  • Has Project Management experience (experience w/ Asana or similar project management software)
  • Is organized and a self-starter

Compensation

Opera San Jose offers competitive wages for the industry.  As a part-time role, this position will be eligible for over-time pay in accordance with all applicable regulations.  This position is eligible for company benefits, which currently include paid-time-off, health plans, and pre-tax savings program.  Benefits may change from time to time as Management determines.

Company Culture

OSJ cultivates a work environment that encourages fairness, teamwork and respect among all employees. We are firmly committed to maintaining a work atmosphere in which people of diverse backgrounds may grow personally and professionally.

OSJ is an equal opportunity employer. It is our strong belief that equal opportunity for all employees is central to the continuing success of our organization. We will not discriminate against an employee or applicant for employment because of race, religion, gender, national origin, ethnicity, age, physical disabilities, political affiliation, sexual orientation, gender identity or expression, marital status, or veteran status in hiring, promoting, training, benefits, recommendations, rate of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

 

To Apply

Interested applicants should submit a Cover Letter and Resume to careers@operasj.org. Please include “Patron Services Manager” in the subject line of your email.

Reports to: Director of Artistic and Music Administration, Opera San José, San José, California

Description

The Artistic Projects Administrator assists in producing digital and live performance projects and supports the daily operations of the Artistic and Music departments. This position reports to the Director of Artistic and Music Administration and works closely with them to manage new initiatives and ongoing activities in areas including digital media, live performances, outreach, special events, and artistic administration.

 Responsibilities

  • Produce live performances and digital projects, focusing primarily on community concerts, artist recitals, Resident Artist projects, and donor development performances.
  • Assist the Director of Artistic and Music Administration in producing mainstage live and digital productions.
  • Manage artist hospitality including welcome materials, housing and travel arrangements, and personal needs as requested and appropriate.
  • Manage administrative duties for the Music department, including keyboard instrument moves and tunings, pit setups, score purchasing, rights agreements, and instrument rentals.
  • Manage administrative duties for the Artistic department, including assisting with artist contracts and payroll, creating and distributing the weekly Resident schedule, and liaising with colleagues to schedule weekly pop-ups, artist coachings, and fittings for projects as needed.
  • Maintain and update the Artistic department calendar and individual project production calendars, working closely with all members of the OSJ staff.
  • Coordinate program content and artistic credits and materials for project playbills and press releases.
  • Working closely with the Director of Artistic and Music Administration, manage aspects of industry relations including invitations, ticketing, and artist auditions.

Requirements for Consideration

  • 2+ years of experience producing live or digital performance events
  • Ability to interact and communicate well with people of various backgrounds
  • Ability to manage multiple projects independently and simultaneously in a busy environment
  • Proficient with office software such as Excel, Word, and Adobe Acrobat.
  • Excellent judgment, discretion and integrity under stressful circumstances
  • Ability to read music
  • Ability to work evening and weekend hours

Preferred Experience & Skills

  • Bachelor’s Degree, preferably in an arts-related field
  • Professional experience managing complex, high-profile productions, events, or performance activities with multiple parties involved, competing agendas and significant budgetary constraints
  • Strong interest in today’s opera industry
  • Extensive knowledge of opera repertoire
  • Have access to a vehicle that can accommodate transportation of electronic keyboard
  • Strong decision making and leadership skills

Compensation

Opera San Jose offers competitive wages for its industry and location.  This full-time position is classified as exempt and will be paid salary.  This position is eligible for company benefits, which currently include paid-time-off, health insurance plan, and pre-tax savings program.  Benefits may change from time to time as Management determines.

Company Culture

Opera San José cultivates a work environment that encourages fairness, teamwork and respect among all employees. We are firmly committed to maintaining a work atmosphere in which people of diverse backgrounds may grow personally and professionally.

Opera San José is an equal opportunity employer. It is our strong belief that equal opportunity for all employees is central to the continuing success of our organization. We will not discriminate against an employee or applicant for employment because of race, religion, gender, national origin, ethnicity, age, physical disabilities, political affiliation, sexual orientation, gender identity or expression, marital status, or veteran status in hiring, promoting, training, benefits, recommendations, rate of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

 

To Apply

Interested applicants should submit a Cover Letter and Resume to careers@operasj.org. Please include “Artistic Projects Administrator” in the subject line of your email.

Responsibilities

As an integral member of Opera San José’s patron facing teams, this newly created position will play a leadership role in identifying, cultivating and soliciting donors, and strengthening corporate and community partnerships. This full-time position reports to the Managing Director of Institutional Strategy and Advancement and works closely with colleagues across all areas of the company.  The successful candidate thrives in a fast-paced environment, has excellent troubleshooting and analytical skills, is able to recognize opportunities and anticipate the needs of others, and has extensive customer service experience.

Essential Duties & Responsibilities:                              

  • Work with the fundraising team to establish annual goals for contributed revenue, and develop and execute strategies around cultivation of individual donors, annual giving, and special campaigns.
  • Manage a portfolio of major donors through all stages of identification, cultivation, solicitation and stewardship, working closely with individual donors to help them accomplish their philanthropic goals and deepen their relationship with the company.
  • Identify, cultivate and steward donor prospects, establishing key deliverables.
  • Participate in marketing strategies and special donor publications and communication to promote giving opportunities.
  • Work collaboratively with company members including staff, key volunteers, and trustees to coordinate and produce strategic and purposeful cultivation and solicitation activities and events. 
  • Assist with foundation and institutional grant writing and reporting.
  • Develop and execute strategies around corporate and community partnerships.

Requirements for Consideration

  • Exceptional customer service and relationship building skills.
  • Strong written and verbal skills with the ability to communicate smoothly and efficiently with company members, donors and patrons, guest artists, musicians, and trustees.
  • Ability to participate in all aspects of the gift cycle: initiate contacts with potential donors, develop appropriate cultivation strategies, guide donors towards solicitation and closure as appropriate, and maintain stewardship contacts.
  • Excellent project management skills with the ability to manage multiple projects independently and simultaneously in a busy environment. Maintain strong judgement, discretion and integrity under stressful circumstances.
  • Ability to work some evenings and weekend hours, and to travel around the Bay Area as needed.
  • Passion for, and knowledge of, the performing arts.

Preferred Experience & Skills

  • Experience in fundraising or sales with a track record of success.
  • Comfortable being in a front facing role and speaking before groups or individuals.
  • Bilingual in Spanish or Vietnamese.
  • Proficient in Microsoft Office Suite, Adobe products, and basic video editing experience.
  • Experience working with a CRM database.
  • Experience volunteering for or working for a non-profit or other community-based organization.

Compensation

Opera San José offers competitive wages for its industry and location.  This position is classified as exempt which will be paid a salary and is not eligible for over-time pay.  This position is eligible for company benefits, which currently include paid-time-off, health plans, flexible spending accounts, and pre-tax savings program.  Benefits may change from time to time as Management determines.

Company Culture

Opera San José cultivates a work environment that encourages fairness, teamwork and respect among all employees. We are firmly committed to maintaining a work atmosphere in which people of diverse backgrounds may grow personally and professionally. Opera San José is an equal opportunity employer. It is our strong belief that equal opportunity for all employees is central to the continuing success of our organization. We will not discriminate against an employee or applicant for employment because of race, religion, gender, national origin, ethnicity, age, physical disabilities, political affiliation, sexual orientation, gender identity or expression, marital status, or veteran status in hiring, promoting, training, benefits, recommendations, rate of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

 

To Apply

Interested applicants should submit a Cover Letter and Resume to careers@operasj.org. Please include “Institutional Advancement Manager” in the subject line of your email.