Careers

Interested in joining the OSJ team? We are looking to fill the following positions:

Reports to: Director of Patron Experience

Type: Hourly, Non-Exempt

Schedule: Approximately 32 Hours per week which may include evenings and weekends as required.

Position Responsibilities:

The Patron Services Manager is responsible for ensuring that a world-class customer service experience is provided to the patrons, subscribers, donors, and guests of Opera San José. This position oversees day-to-day Patron Services operations, including: supervision, training, and support of box office staff and volunteers, preparation of daily deposits & sales reports, patron support (including inbound and outbound phone and email correspondence), operational support for special events and other development initiatives (both virtual & in-person), operational support for patron outreach and communications, and implementation of Patron Services and ticketing policies as determined by the Director of Patron Experience. In addition, this position is tasked with daily administration of OSJ’s ticketing system (PatronManager), involving database maintenance, product building, and troubleshooting system issues as needed. Other duties related to patron experience assigned as needed.

Requirements for consideration

  • 2+ years of supervisory experience
  • Experience working with a ticketing system and/or a CRM database (PatronManager, preferred)
  • Customer service experience
  • Excellent communication skills

Preferred Experience

  • Has worked in the Performing Arts Industry
  • Has experience managing a team
  • Has experience working interdepartmentally
  • Has Project Management experience (experience w/ Asana or similar project management software)
  • Is organized and a self-starter

Compensation

Opera San Jose offers competitive wages for the industry.  As a part-time role, this position will be eligible for over-time pay in accordance with all applicable regulations.  This position is eligible for company benefits, which currently include paid-time-off, health plans, and pre-tax savings program.  Benefits may change from time to time as Management determines.

Company Culture

OSJ cultivates a work environment that encourages fairness, teamwork and respect among all employees. We are firmly committed to maintaining a work atmosphere in which people of diverse backgrounds may grow personally and professionally.

OSJ is an equal opportunity employer. It is our strong belief that equal opportunity for all employees is central to the continuing success of our organization. We will not discriminate against an employee or applicant for employment because of race, religion, gender, national origin, ethnicity, age, physical disabilities, political affiliation, sexual orientation, gender identity or expression, marital status, or veteran status in hiring, promoting, training, benefits, recommendations, rate of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

 

To Apply

Interested applicants should submit a Cover Letter and Resume to careers@operasj.org. Please include “Patron Services Manager” in the subject line of your email.

Responsibilities

As an integral member of Opera San José’s patron facing teams, this newly created position will play a leadership role in identifying, cultivating and soliciting donors, and strengthening corporate and community partnerships. This full-time position reports to the Managing Director of Institutional Strategy and Advancement and works closely with colleagues across all areas of the company.  The successful candidate thrives in a fast-paced environment, has excellent troubleshooting and analytical skills, is able to recognize opportunities and anticipate the needs of others, and has extensive customer service experience.

Essential Duties & Responsibilities:                              

  • Work with the fundraising team to establish annual goals for contributed revenue, and develop and execute strategies around cultivation of individual donors, annual giving, and special campaigns.
  • Manage a portfolio of major donors through all stages of identification, cultivation, solicitation and stewardship, working closely with individual donors to help them accomplish their philanthropic goals and deepen their relationship with the company.
  • Identify, cultivate and steward donor prospects, establishing key deliverables.
  • Participate in marketing strategies and special donor publications and communication to promote giving opportunities.
  • Work collaboratively with company members including staff, key volunteers, and trustees to coordinate and produce strategic and purposeful cultivation and solicitation activities and events. 
  • Assist with foundation and institutional grant writing and reporting.
  • Develop and execute strategies around corporate and community partnerships.

Requirements for Consideration

  • Exceptional customer service and relationship building skills.
  • Strong written and verbal skills with the ability to communicate smoothly and efficiently with company members, donors and patrons, guest artists, musicians, and trustees.
  • Ability to participate in all aspects of the gift cycle: initiate contacts with potential donors, develop appropriate cultivation strategies, guide donors towards solicitation and closure as appropriate, and maintain stewardship contacts.
  • Excellent project management skills with the ability to manage multiple projects independently and simultaneously in a busy environment. Maintain strong judgement, discretion and integrity under stressful circumstances.
  • Ability to work some evenings and weekend hours, and to travel around the Bay Area as needed.
  • Passion for, and knowledge of, the performing arts.

Preferred Experience & Skills

  • Experience in fundraising or sales with a track record of success.
  • Comfortable being in a front facing role and speaking before groups or individuals.
  • Bilingual in Spanish or Vietnamese.
  • Proficient in Microsoft Office Suite, Adobe products, and basic video editing experience.
  • Experience working with a CRM database.
  • Experience volunteering for or working for a non-profit or other community-based organization.

Compensation

Opera San José offers competitive wages for its industry and location.  This position is classified as exempt which will be paid a salary and is not eligible for over-time pay.  This position is eligible for company benefits, which currently include paid-time-off, health plans, flexible spending accounts, and pre-tax savings program.  Benefits may change from time to time as Management determines.

Company Culture

Opera San José cultivates a work environment that encourages fairness, teamwork and respect among all employees. We are firmly committed to maintaining a work atmosphere in which people of diverse backgrounds may grow personally and professionally. Opera San José is an equal opportunity employer. It is our strong belief that equal opportunity for all employees is central to the continuing success of our organization. We will not discriminate against an employee or applicant for employment because of race, religion, gender, national origin, ethnicity, age, physical disabilities, political affiliation, sexual orientation, gender identity or expression, marital status, or veteran status in hiring, promoting, training, benefits, recommendations, rate of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements.

 

To Apply

Interested applicants should submit a Cover Letter and Resume to careers@operasj.org. Please include “Institutional Advancement Manager” in the subject line of your email.