Current Openings

Job title: Box Office Manager
Reports to: Marketing Director
Listed: 03/29/2017

PURPOSE OF THE JOB
Oversee the overall day to day operations of the ticketing department from the daily sales to scheduling
staff for daytime and evening operations. The Box Office Manager will ensure a hospitable, smooth and
efficient operation. Responsible for programming and monitoring the VBO ticketing system, tracking daily
sales and deposits, ticket account management and fulfillment, supervise and direct reservationists,
cashiers, volunteers and theater personnel. This role is highly visible and interacts with sponsors,
vendors, and clients. Leads by example at all times and provides the highest level of customer service to
all guests, vendors and clients.

ESSENTIAL JOB FUNCTIONS

Responsibilities

• Work with key clients to set up events, maintain seating charts, maintain financial records, and manage
the preparation, presentation, and settlement of all event box office statements
• Advise and assist with the implementation, reporting, and generating of event reports using the VBO
ticketing system
• Oversee the daily, weekly, monthly and yearly sales of tickets and entering and submitting data as
required
• Reconcile any issues between ticket sales and the financial department including shortages or
overages in cash drawers
• Develop and maintain documentation and training material on Box Office policies and procedures
• Work closely with accounting on executing proper cash handling and cash control procedures
• Hiring, training, scheduling and supervision of ticket office staff. Making sure that all staff is fully trained
in handling customer issues and explaining policy regarding ticket sales
• Coordinate with and train theater personnel on use of VBO ticket scanners
• Demonstrate excellent customer service skills, respond promptly to customer inquiries and requests,
and train all Box Office personnel in customer service standards
• Review and maintain phone tree system, on hold content and system efficiency
• Provide rapid response for critical issues

Minimum Qualifications

• Three to five years Box Office experience
• Minimum of three years management experience strongly preferred
• Knowledge of the VBO ticketing system is preferred
• Must be able to work well independently and to manage, train, and motivate others
• Excellent verbal and written communication and documentation skills required
• Candidate must be able to successfully handle multiple priorities in sometimes high stress situations
• Proficiency with Microsoft Office including Word, Excel, Outlook, PowerPoint and other Windows
applications required
• Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and
holidays, as well as being able to perform in a fast-paced, dynamic work environment
• Candidate should have cash handling experience and experience in scheduling staff members
• Candidate must also have the ability to work with the public and possess conflict resolution skills

Preferred Qualifications

• Good problem solving and strategic thinking skills
• Ability to prioritize, identify critical issues and work towards results
• Ability to work with multiple organizations and vendors proactively and professionally

 Qualified applicants please send resume to Scott Gripenstraw, Director of Marketing.

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